GENERAL INFORMATION
Office Hours: Monday through Friday 8:30 AM TO 4:45 PM
Office Phone Number: (501) 851-3070 Fax Number: (501) 851-0415
After Hours Emergency Numbers: WATER (501) 851-1750 , SEWER (501) 851-3480
Mailing Address: 90 Lake Point Place, Maumelle, AR 72113
PAYMENT INFORMATION
For our customers' convenience, we offer the following options. Customers may deliver payments to the business office, where we offer lobby and "drive-thru" window service. Customers may mail their payments. (Please mail them early enough to ensure that we receive them no later than the 15th of the month to avoid being charged late charges.) Customers paying water bills (not sewer service bills) are welcome to place payments in the after-hours depository located beside the "drive-thru" window. Finally, upon completion of the necessary paperwork, customers may have their payments automatically drafted from their checking accounts by the 10th of each month.
BILLING INFORMATION
All billing charges are mailed by the last business day of each month. All charges billed to customers are due upon receipt, and become delinquent if paid after the 10th of each month. If payment is received after the fifteenth (15th), a $10 late fee will be added to the amount due. If you do not receive your monthly bill by the first (1st) of each month, please call us and we will tell you the balance owed. so you can pay the bill before or on the due date to avoid late charges. If payment is not received by the 10th, a Disconnection Notice will be mailed to you allowing additional time to pay the balance before disconnection of service.
Following a disconnection notice, the water service is subject to disconnection for non-payment. If service is processed for disconnection the following charges will be required for service to be restored:
- Balance Due
- Service/Reconnect Fee: $25 during normal hours (8:30 a.m. to 5:00 p.m.)
- Service/Reconnect Fee: $60 after hours or on weekends
- Someone will be required to be present at the reconnection location before service will be restored.
DEPOSIT AND CONNECTION INFORMATION
Deposits will be refunded to a customer after disconnection of service and after all balance due MWM has been satisfied. Deposit charges are based on meter size. In addition to a meter deposit, a one time service fee of $25.00 per meter will be charged to customers' first billing. Customers who disconnect their sprinkler meters in the fall will be charged a $25 reactivation fee to restore service in the Spring.
TRANSFER OF SERVICE
A $20 transfer fee will be charged to customer accounts following the transfer of services from one address to another.
RETURNED CHECK POLICY
Checks returned to MWM for insufficient funds will be required to be picked up at the business office. Charges for insufficient checks will be $20. Service to customers who remit insufficient checks to avoid disconnection will be disconnected immediately upon MWM's receipt of insufficient check. If service is disconnected due to a returned check the following will be required for service to be restored:
- Returned Check Fee: $20
- Reconnection Fee: $25
- Amount of Returned Check
- Payments for these fees will be by Cash, Money Order, or Cashiers Check only
MWM will allow customer's to continue to pay their bills with personal checks unless MWM receives more than one insufficient check within a six (6) month period. If more than one insufficient check is received within a six (6) month period, customers will not be allowed to pay their bill by check for one year following the second insufficient check. If a customer remits a insufficient check in order to avoid a late charge, the customer will be charged the late fee if funds are not sufficient by the 15th.
SPRINKLER METER SERVICES
The following rates became effective December 1, 2008, and apply to customers with sprinkler meters:
Water (1st 1000 gallons)....................$ 7.93 1001 - 10,000 gallons.........................$ 3.05 10,001 - 20,000 gallons......................$ 3.35 20,001 - 30,000 gallons......................$ 3.69 30,001 plus gallons...........................$ 4.06 The following rates will become effective June 1, 2009, and will apply to customers with sprinkler meters:
Water (1st 1000 gallons)...................$ 8.32
1001 - 10,000 gallons........................$ 3.20
10,001 - 20,000 gallons......................$ 3.52
20,001 - 30,000 gallons......................$ 3.87
30,001 plus gallons...........................$ 4.26
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