Maumelle Water Management

SERVICE POLICIES, INFORMATION & FEES

GENERAL INFORMATION

Office Hours: Monday through Friday 8:30 AM TO 4:45 PM
Office Phone Number: (501) 851-3070 Fax Number: (501) 851-0415
After Hours Emergency Numbers: WATER (501) 851-1750 , SEWER (501) 851-3480
Mailing Address: 90 Lake Point Place, Maumelle, AR 72113

PAYMENT INFORMATION

For our customers' convenience, we offer the following options. Customers may deliver payments to the business office, where we offer lobby and "drive-thru" window service. Customers may mail their payments. (Please mail them early enough to ensure that we receive them no later than the 15th of the month to avoid being charged late charges.) Customers paying water bills (not sewer service bills) are welcome to place payments in the after-hours depository located beside the "drive-thru" window. Finally, upon completion of the necessary paperwork, customers may have their payments automatically drafted from their checking accounts by the 10th of each month. If you mail your payment, please mail it in time so that we will receive the payment by the 15th in order to avoid a late charge.

BILLING INFORMATION

All billing charges are mailed by the last business day of each month. All charges billed to customers are due upon receipt, and become delinquent if paid after the 15th of each month. If payment is received after the fifteenth (15th), a $10 late fee will be added to the amount due. If you do not receive your monthly bill by the fifth (5th of each month, please call us and we will tell you the balance owed. so you can pay the bill before or on the due date to avoid late charges. If payment is not received by the 15th, a Disconnection Notice will be mailed to you allowing additional time to pay the balance before disconnection of service.

Following a disconnection notice, the water service is subject to disconnection for non-payment. If service is processed for disconnection the following charges will be required for service to be restored:

• Balance Due
• Service/Reconnect Fee: $35 during normal hours (8:30 a.m. to 5:00 p.m.)
• Service/Reconnect Fee: $150 after hours or on weekends
• After hours or weekend reconnect payment must be made at the time of the reconnect. Payment will be by credit or debit card. Cash or checks can not be accepted. This is for the customers' and our employees' protection.
• Someone will be required to be present at the reconnection location before service will be restored.

DEPOSIT AND CONNECTION INFORMATION

Deposits will be refunded to a customer after disconnection of service and after all balance due MWM has been satisfied. Deposit charges are based on meter size. In addition to a meter deposit, a one time service fee of $35.00 per meter will be charged to customers' first billing. Customers who disconnect their sprinkler meters in the fall will be charged a $35 reactivation fee to restore service in the Spring.

TRANSFER OF SERVICE

A $20 transfer fee will be charged to customer accounts following the transfer of services from one address to another.

RETURNED CHECK POLICY

Checks returned to MWM for insufficient funds will be required to be picked up at the business office. Charges for insufficient checks will be $30. Service to customers who remit insufficient checks to avoid disconnection will be disconnected immediately upon MWM's receipt of insufficient check. If service is disconnected due to a returned check the following will be required for service to be restored:

• Returned Check Fee: $30
• Reconnection Fee: $35 (During regular business hours) $150 after 5:00p.m. and weekends. 
• Amount of Returned Check
• Payments for these fees will be by Cash, Money Order, Cashiers Check, Debit, or Credit Card only

MWM will allow customer's to continue to pay their bills with personal checks unless MWM receives more than one insufficient check within a six (6) month period. If more than one insufficient check is received within a six (6) month period, customers will not be allowed to pay their bill by check for one year following the second insufficient check. If a customer remits a insufficient check in order to avoid a late charge, the customer will be charged the late fee if funds are not sufficient by the 15th.

SEWER BACK UP DAMAGE POLICY

Maumelle Water Management ("MWM") strives to provide its customers with the best water and sewer service possible. Unfortunately, despite our best efforts, failures occur which can cause sewer back ups.

MWM does not assume any liability for damages resulting from sewer back ups. However, as an accommodation to its customers, it shall be the policy of MWM to permit customers to make a request to MWM for a good will contribution towards the costs of the repair of damages to property suffered as a result of a sewer back up that is not caused by the customer. A request for a good will contribution shall be limited to one per customer per event and shall not exceed $2,500 (subject to the limitations below regarding insurance deductibles).

In order to request a good will contribution, the customer must complete a damage claim form and present it to the MWM Board of Commissioners within one hundred twenty (120) days of the sewer back up. The decision to grant a request for a good will contribution and the amount of the contribution shall be determined by the Commissioners in its sole discretion.

In order to receive a contribution, the customer must have cooperated with MWM to determine the cause of the back up, must present evidence of the amount(s) received from the customer's home owner's or property casualty insurance, and must present evidence of the cost of the repairs. If a customer's home owner's or property casualty insurance paid for damages caused by the sewer back up, the amount of the contribution will be limited to an amount not to exceed the customer's deductible (i.e. if the customer's deductible is $1,000, the maximum contribution which the customer could request and receive would be $1,000). In order to receive a contribution, the customer must execute a release releasing MWM from any and all claims for the damage.